Shipping Policy
Free Shipping: We are delighted to offer free shipping on all orders. For international orders, we collaborate with leading global logistics partners to provide efficient shipping services.
Shipping Exclusions and Disclaimer: While we strive to ensure smooth delivery, we cannot be held liable for delays caused by force majeure events (such as natural disasters, war, or government regulations), customs clearance issues, incorrect or incomplete shipping addresses provided by customers, or carrier-related problems beyond our control. Please double-check your shipping information before placing an order.
Shipping Advantages: Our streamlined logistics process enables us to handle orders quickly. We use high-quality packaging materials to protect your bed sheets during transit, and provide real-time tracking information so you can monitor your order's journey from our warehouse to your doorstep.
Return Policy
14-Day No-Risk Returns: We want you to be completely satisfied with your purchase. If you're not happy with your bed sheets for any reason, you can initiate a return within 14 days from the date of receipt.
Return Shipping Costs: Customers are responsible for covering the return shipping costs. To ensure your items are safely returned, we recommend using a trackable shipping method.
Non-Returnable Items: Certain items are non-returnable for hygiene, customization, or safety reasons. These include personalized or custom-made bed sheets, opened and used items, or products that have been marked as final sale.
Refund Process: To start the return process, please contact our customer service team via [email/contact number] within the 14-day return window. We will provide you with a return authorization number and instructions on where to send the item. Once we receive and inspect the returned product, and confirm it meets our return criteria, we will process your refund.
Refund Timeline: For most payment methods, refunds will be processed within [X] business days, and you should receive the funds back to your original payment account shortly after. However, for PayPal refunds, it may take at least 14 business days to process. In some regions, due to local laws and PayPal regulations, the refund process may extend up to 30 business days.
Original Payment Account Refunds: We always process refunds back to the original payment method used at the time of purchase. If you paid with a credit card, the refund will be credited back to the same card; if via PayPal, it will be returned to your PayPal account, and so on.
Payment Options and Currencies: We support a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other popular online payment gateways, ensuring a convenient and secure checkout experience. Additionally, we accept multiple currencies, allowing customers from different regions to complete transactions in their preferred currency.
Requests After 14-Day Return Period: If you contact us after the 14-day return period, we will still do our best to assist you. Depending on the situation, we may offer store credit, product replacement options (if applicable), or other solutions aimed at resolving your concerns and ensuring your satisfaction.