Privacy Policy
1. Introduction
This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal information when you use our website, purchase our bed sheet products, or interact with our services. By using our platform, you consent to the practices described in this Policy.
2. Information We Collect
2.1 Personal Information
- Provided by You: We collect information you voluntarily provide, such as name, contact details (email, phone number), shipping address, payment information, and account preferences when creating an account or placing an order.
- Usage Data: We automatically collect information about your interaction with our website, including IP address, browser type, device information, pages visited, and purchase history.
- Cookies and Tracking Technologies: We use cookies and similar tools to enhance user experience, analyze traffic, and remember preferences. You can adjust browser settings to manage cookies.
3. How We Use Your Information
- Fulfilling Orders: Processing purchases, arranging shipping, and providing order updates.
- Customer Service: Responding to inquiries, handling returns/refunds, and resolving issues.
- Marketing: Sending promotional offers, product updates, and personalized recommendations (you may opt out at any time).
- Improving Services: Analyzing usage data to optimize website functionality and product offerings.
- Security: Preventing fraud, verifying identities, and maintaining account security.
4. Information Sharing
- Service Providers: We may share data with trusted partners (e.g., payment processors, shipping carriers) to facilitate order fulfillment.
- Legal Requirements: We may disclose information if required by law, court order, or to protect our rights/property.
- Affiliates: With your consent, we may share information with affiliated companies for marketing purposes.
5. Data Security
We implement reasonable security measures (encryption, access controls) to protect your information from unauthorized access or loss. However, no online transmission is fully secure, and we cannot guarantee absolute security.
6. Your Rights
- Access/Update: You may request to view, correct, or update your personal information by contacting our customer service.
- Delete/Opt - Out: You can request to delete your account or opt out of marketing communications. Note that deleting your account may affect order history access.
- Data Portability: You have the right to request a copy of your personal data in a structured, machine - readable format.
7. International Data Transfers
Your information may be stored and processed in countries outside your residence, including regions with different data protection laws. We ensure transfers comply with applicable laws and maintain data security standards.
8. Children's Privacy
Our services are not directed to individuals under [16/18] years old. We do not knowingly collect personal information from children. If we discover such collection, we will delete the data promptly.
9. Retention of Data
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, including order processing, warranty claims, and legal record - keeping requirements.
10. Cookies Policy
Our Cookie Policy details how we use cookies, including functionality, analytics, and marketing cookies. You can manage cookie preferences through your browser settings.
11. Updates to This Policy
We may update this Policy periodically. Changes will be posted on our website, and the "Last Updated" date will be revised. Your continued use of our services after updates constitutes acceptance of the revised Policy.
12. Contact Us
For questions about this Privacy Policy or your personal information.
This Privacy Policy is governed by the laws of Hong Kong, consistent with our Terms of Service.
Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.